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Consideration of Complaints / Charges & Remissions

Consideration of Complaints

 

Should there be a cause for concern, we, like you would prefer the problem be resolved as soon as possible after the event, with members of the teaching staff being the first port of call. 

Should this approach not achieve a resolution to the problem, the matter can be dealt with according to the School Complaints and Resolution Procedure.

POLICY ON CHARGES AND REMISSIONS FOR EDUCATION ACTIVITIES

No charges may be made for any educational activity which takes place during school hours.

 

  1. Voluntary contributions from parents may continue to be sought for activities which take place during school hours.
  2. Charges for the board and lodging element of residential visits may be made.
  3. A charge cannot be made for transport where this is incidental to education provision during school hours. Those in receipt of Family Credit or Income Support are entitled to claim remission of the board and lodging element.

 

NB. Those in receipt of Family Credit or Income Support are entitled to claim remission of the board and lodging element.

 

Where the activity is being provided by a third party (eg. a travel firm), a charge can be made, even if the activity takes place during school hours.

 

Please see full details on Charging and Remissions below.

 

GOVERNORS’ POLICY TOWARDS CHARGING AND REMISSION FOR SCHOOL ACTIVITIES.

  1. Parents are invited to make a voluntary contribution towards the cost of activities / visits which take place during school time. Since no pupil may be barred from taking part because his/her parent cannot or will not contribute, if sufficient contributions are not forthcoming the activity may be cancelled.
  2. Where activities take place outside school session time, charges shall continue to be levied where appropriate. Where financial difficulty may arise, application can be made to the Headteacher for partial remission of charge. 
  3. Where pupils are involved in the making of articles / cookery etc, if parents indicate in advance that they wish to own the finished product, appropriate charges may be made.
  4. Parents may be required to meet the cost of breakages where this is a result of their child’s behaviour.
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